Refund policy

Refund & Cancellation Policy

1. Eligibility for Refund

· Customers can cancel their order only before the product is dispatched.

· Once the order is dispatched, no cancellation, refund, return, or exchange will be allowed.

2. Refund Timelines

· If a cancellation request is accepted (before dispatch), the refund will be initiated within 2–3 business days.

· Depending on your bank or payment provider, the refunded amount may take 5–7 business days to reflect in your account.

3. Mode of Refund

· Refunds will be processed to the original source of payment used at the time of purchase (e.g., PhonePe Wallet, UPI, Credit/Debit Card, Net Banking).

· No cash or offline refunds will be provided.

4. No Return / Exchange Policy

· We do not accept any product returns or exchanges once the order has been dispatched or delivered.

5. Contact Information

For any queries regarding cancellation or refund, you can reach us at: info@betterhomes.co.in